中國太平洋保險公司簡介（2022年版）

中國太平洋保險（集團）股份有限公司（以下稱“太平洋保險”）是在1991年5月13日成立的中國太平洋保險公司基礎上組建而成的保險集團公司，總部設在上海，是國內領先的綜合性保險集團，並是首家A+H+G（上海、香港、倫敦）三地上市的保險公司。

太平洋保險牢牢把握高品質發展主線，積極推動轉型發展，實現了經營業績穩健增長。公司連續10年入選《財富》世界500強，排名進至第193位。2019年，公司實現營業收入3854.89億元，同比增長8.8%；集團淨利潤為277.41億元，同比增長54.0%；集團總資產過去三年以14.4%的年複合增速增長，達15283.33億元。公司運營能力和服務能級持續提升，為1.39億客戶提供“責任、智慧、溫度”的服務，在監管機構年度保險公司服務評價中，太保產險、太保壽險連續三年獲得行業最高評價AA級。

太平洋保險主動求變，創新發展模式。“產品+服務”新模式助推壽險個人客戶業務發展。“太保家園”高端養老社區加快佈局，在成都、杭州、上海、南京等城市落地，“太保藍本”為代表的健康服務體系不斷完善。產險業務綜合成本率持續優化，車險客戶經營能力不斷增強，農險、保證險、責任險等新興領域高速發展，非車險保險業務收入占比大幅提升至30.7%。資產投資基於負債特性，不斷優化資產配置，動態把握各類市場機會，業績表現良好。公司初步形成“一個太保”團隊提供一攬子服務的協同模式，集團簽約戰略客戶數77家，建立戰略合作夥伴關係的省、市、自治區政府覆蓋率達到63.8%。長江養老在已啟動的30個省市級職業年金計畫受託人評選專案中100%中選。科技賦能提升回應能力，兩地三中心科技支撐體系成型；“太保雲”核心業務系統實現了億級客戶回應，太平洋保險APP全面升級，用戶綁定突破3000萬。

太平洋保險服務國家戰略和社會民生，彰顯責任擔當。公司與工信部戰略合作，服務高端製造業；為“一帶一路”保駕護航，海外業務覆蓋超120個國家，為第二屆進博會提供總保額超過5000億元的綜合保險保障；積極對接“長三角一體化”“自貿區新片區”“鄉村振興”“健康中國”等國家戰略。公司員工自發捐款近2000萬元，建造“三江源生態公益林”，共護中華水塔。2020年新冠疫情期間，公司向全國各地醫護人員、公安民警、輔警及駐村幹部等抗疫一線人員提供了含新冠肺炎責任的保險保障；為工信部45家重點物資企業提供逾5億元的復工複產風險保障，助力全國數千家企業復工複產。

太平洋保險深化特色精准扶貧機制。扶貧專案覆蓋全國建檔立卡貧困戶約513.3萬人，為貧困地區提供總保額2.32萬億元的風險保障。“防貧保”產品為全國16個省160個縣的臨貧、易貧人群提供總保額2.77萬億元的托底保障，2019年獲得全國扶貧最高獎項—全國脫貧攻堅獎的組織創新獎，為保險業中唯一獲獎企業。

太平洋保險將繼續堅定不移地走高品質發展道路，既要實現基本面穩定增長，又要聚焦關鍵領域，實現轉型再突破，朝著“客戶體驗最佳，業務品質最優，風控能力最強，成為行業健康穩定發展引領者”的願景不懈努力。

Introduction to China Pacific Insurance Company (2022 Edition)

China Pacific Insurance (Group) Co. Ltd. (hereinafter referred to as CPIC, or the Company) is an insurance holding company incorporated on the basis of China Pacific Insurance Company, which was established on May 13, 1991. It is a leading insurance group headquartered in Shanghai, which is the first insurance group simultaneously listed on Shanghai, Hong Kong and London Stock Exchanges.

CPIC adhered to high-quality development, vigorously pursued transformation and delivered steady growth of business results. It was listed on the Fortune Global 500 for the 10th consecutive year, ranking 193rd. In 2019, its operating revenues increased by 8.8% from 2018 to RMB385.489 billion; Group net profits amounted to RMB27.741 billion, an increase of 54.0%; Group total assets grew by 14.4% on an annual compound basis in the past 3 years, amounting to RMB1,528.333 billion. The Company continuously enhanced its operational and service capabilities and provided services to 139 million customers, projecting a image of being “responsible, smart and caring”. CPIC Life and CPIC P/C won the top AA rating for the 3rd successive year in the regulatory evaluation of customer service.

CPIC pro-actively adapted to changes and innovated the development model. The new model of “products + services” helped to drive the development of individual customer business of CPIC Life. “CPIC Home” high-end retirement communities were gaining traction, with locations in Chengdu, Hangzhou, Shanghai and Nanjing. “CPIC Blue Passport”, a program at the core of its health management service system, was improving continuously. Property and casualty business, while delivering sustained improvement in the combined ratio, enhanced capabilities in customer acquisition and retention for automobile business. Emerging business lines such as agricultural insurance, guarantee insurance and liability insurance maintained rapid development, with the share of non-auto business increasing considerably to 30.7%. Based on profiles of liabilities, asset management continuously optimized asset allocation, seized market opportunities and reported solid investment performance. The Company signed agreements with 77 strategic clients, while entering into strategic partnerships with 63.8% of China’s provinces, municipalities and autonomous regions, capable of providing one-stop integrated services; Changjiang Pension successfully qualified as manager of occupational annuity of all the 30 provinces/municipalities which started the bidding. Digital empowerment improved responsiveness, with the establishment of a technological support system underpinned by “3 centers in 2 locations”. The cloud-based core business systems supported response to up to hundreds of millions of customers. “CPIC App” was upgraded in an all-around way, binding over 30 million users.

CPIC lived up to its commitments to serve national strategies and people’s well-being. It signed a strategic cooperation agreement with the Ministry of Industry and Information Technology to serve the high-end manufacturing industry; offered insurance coverage to the Belt and Road Initiative, with overseas business spanning over 120 countries, and provided a total of over RMB500 billion in sum assured of comprehensive insurance coverage for the 2nd CIIE; supported the national initiatives such as “Integration of the Yangtze River Delta Region” , “New Area of Shanghai Free Trade Zone”, “Invigoration of Rural Areas” and “Healthy China”. Company employees donated over RMB20 million for the afforestation effort in Sanjiangyuan, the origin of China’s main rivers. In the face of the coronavirus outbreak, it provided insurance solutions covering coronavirus to people at the front line of the combat against the epidemic, such as medical professionals, police, and grass-root government officials; protection of RMB500 million in sum assured to help 45 key manufacturers of supplies resume business, which in turn, would help thousands of firms across the country in resumption of business.

CPIC deepened long-term mechanism for targeted poverty reduction. Its poverty reduction programs covered around 5.133 million impoverished people on the dossier and provided RMB2.32 trillion in sum assured to the poverty-stricken areas. Its “Fang Pin Bao” anti-poverty program provided a total of RMB2.77 trillion in protection to vulnerable people in 160 counties of 16 provinces, and won the Award in Organizational Innovations of the 2019 National Poverty Alleviation Awards, the top prize of its kind, being the only insurance company winning the award.

CPIC will unswervingly follow the path of high-quality development, stabilizing the fundamentals on the one hand and seeking new progress of transformation in key areas on the other. It will work even harder towards the objective of being the “best in customer experience, business quality and risk control capabilities” and the vision of “industry leadership for healthy and steady development”.